Deciding which customer relationship management (CRM) system is right for your business takes time and can be complicated, especially if it’s the first time your business is choosing software to manage customers. You may not be sure how much you need to spend or how to choose the one that fits your business’s needs best. We’re here to save you time by going over some of the most popular free and open source CRM solutions and when you should consider paid systems (find out how we chose the featured products here). Free CRM software companies earn revenue primarily by enticing businesses to purchase premium expansions which unlock better features or support structures. As such, the following free systems, while coming without any restrictions, should be considered “freemium” systems, in that they come with a limited set of features and offer more with more expensive plans. Freshsales is a cloud-based CRM solution that helps businesses across a variety of segments and verticals manage contacts, leads, and develop customer success strategies. The software was the third most popular free CRM according to our methodology and functions with macOS, Windows 10, and any web browser (OS ag...